Policy for Cancellation and Compensation
Rule on Cancellation!!
Cancellation Before Shipping
The order can only be canceled before shipping by reaching our customer service team at email@example.com or Whatsapp us on +91 9315123671. (During mailing or calling, please note your order number).
How am I going to be repaid for the canceled orders and how long is this process going to take?
Refund is processed after receiving the cancelation request and usually takes 15 working days depending on the payment method selected.
● For payments received by credit/debit cards or net banking, the refund will be given after receiving the goods within 15 days to the same account from which the purchase was made. The amount to be represented in your account in 2-3 additional business days.
● For cash on delivery purchases, we will make a bank payment to the billing information shared by the customer. This process of refund will be finished within 15 days after we receive the returned goods. An extra 2-3 business days would be required for the amount to be recorded in your account.
● We have the hassle-free alternative of repayment by Movin Air vouchers, which can be used for future transactions.
Note: If the product dispatched from the warehouse it cannot be canceled but the user can go for a return and refund request within 5 working days of receiving the products
What if, I use a voucher and loyalty points or discount coupon during payment and then cancel the order?
Discount coupons are meant for one-time use only and, even though you cancel the order, are considered as used.
In the event of a cancellation, if you have redeemed loyalty points for an order, the same will be transferred back to your account.
Returns, Replacements, and Refunds
How do I return a product that I buy from Movin Air?
Movin Air offers its customers a ‘Simple return policy’, If the customer is not satisfied with the purchase, they can return the product up to 5 days from the date of delivery and take a full refund or a replacement of the product.
● Step 1: Customer may return the product up to 5 days from the date of delivery by contacting our customer support team at (firstname.lastname@example.org)
● Step 2: Share your order ID details and your request to return/refund/replace the product in the mail. Kindly attach the image of the product and invoice for our reference,
● Step 3: After receiving your request we pick up your product within 2-4 working days and initiate the refund and replacement process only if the products we received are in original packaging along with their seal, labels, and barcode.
The condition when a product does not return or exchange?
● Returned without original packaging, without price tags, stickers, freebies, and other accessories, or in case original packaging has been destroyed.
● Serial numbers are exploited.
● Faulty goods that are not protected by the guarantee of the Seller/Manufacturer.
● Goods are used or changed.
● If the appeal is started after 5 working days after fulfillment of the order.
● Brand-provided gift.
● Product is lost because of misuse/overuse/mishandling/
I have got in my order a broken or faulty object/wrong item, how do I proceed?
Every product in our warehouse goes through a proper quality confirmation procedure before shipping. However, you can order a substitute or a cancellation and refund in the case when your product is damaged during shipping or transit.
If your product is damaged or in a poor state or you not received the right product, you can contact our team for a refund/return within 5 working days of receiving the order by following few simple steps:
Step 1: Customer will return the product within 5 days from the date of delivery by contacting our customer support team at (email@example.com)
Step 2: Share your order ID details and your request to return/refund/replace the product in the mail. Kindly attach the image of the product and invoice for our reference,
Step 3: After receiving your request we pick up your product within 2-4 working days and initiate the refund and replacement process only if the products we received are in original packaging along with their seal, labels, and barcode.
Note: If the request is for replacement and the product is not available in stock, we will refund you the full payment.
When I return a product, do I have to return the gift?
Yes. As a part of the item purchase, the gift is also included and has to be returned along with the items originally delivered.
Can I return one item from the multiple product ordering?
Yes, a return can be made on a single item when a customer ordered multiple products and can initiate the refund/return/replacement process for any particular product. Nevertheless, any package that is returned must be returned in whole, with all materials, as well as any gifts or items that have come with it.